Diploma in Hotel Front Office Operations (1Year)
Diploma in Hotel Front Office Operations (1Year)
- Fundamentals of Hospitality Industry
- Introduction to hospitality
- Types of hotels
- Hotel organization
- Departments of a hotel
- Front Office Operations
- Front office organization
- Reservation procedures
- Registration and check-in
- Room assignment
- Guest services
- Check-out and settlement
- Night audit
- Hotel Housekeeping Coordination
- Coordination between front office and housekeeping
- Room status
- Cleaning schedules
- Lost and found procedures
- Hotel Communication Skills
- Business communication
- Spoken English
- Telephone etiquette
- Email writing
- Guest interaction
- Hotel Accounts and Cashiering
- Guest accounting
- Billing procedures
- Cash handling
- Credit policies
- Foreign currency basics
- Computer Applications in Hospitality
- Computer fundamentals
- MS Office
- Internet and email
- Hotel Property Management System (PMS)
- Customer Care and Personality Development
- Grooming standards
- Customer service
- Complaint handling
- Professional ethics
- Teamwork and leadership
- Tourism and Travel Basics
- Introduction to tourism
- Travel agencies
- Tourist destinations
- Tourism services