Diploma in Hospitality Management (2 Years)

Diploma in Hospitality Management (2 Years)

FIRST YEAR

1. Introduction to Hospitality Industry

• Meaning and scope of hospitality
• History and growth of hospitality industry
• Types of hotels and accommodation units
• Organizational structure of hotels
• Departments in a hotel and their functions
• Career opportunities in hospitality sector

2. Communication Skills

• English communication basics
• Verbal and non-verbal communication
• Telephone etiquette
• Professional writing skills
• Guest interaction techniques
• Personality development and grooming

3. Front Office Operations

• Role of front office department
• Reservation procedures
• Reception and registration process
• Guest check-in and check-out
• Room allotment and billing
• Handling guest complaints
• Front office records and reports
• Basic computer applications in front office

4. Housekeeping Operations

• Importance of housekeeping department
• Cleaning methods and cleaning agents
• Guest room cleaning procedures
• Bed making techniques
• Linen and laundry management
• Housekeeping equipment handling
• Floral decoration basics
• Safety and sanitation standards

5. Food Production (Kitchen Operations)

• Introduction to kitchen department
• Kitchen hierarchy and duties
• Kitchen tools and equipment
• Hygiene and sanitation in kitchen
• Basic cooking methods
• Preparation of soups, sauces, salads
• Vegetable and meat cookery
• Bakery and confectionery basics
• Indian cuisine fundamentals

6. Food & Beverage Service

• Introduction to restaurant operations
• Types of food service
• Restaurant equipment and layout
• Table setting and service techniques
• Menu planning basics
• Order taking procedure
• Beverage service basics
• Restaurant etiquette and customer care

7. Nutrition and Food Science

• Basics of nutrition
• Food groups and nutrients
• Balanced diet planning
• Food preservation methods
• Food contamination and prevention
• Food safety standards

8. Computer Fundamentals

• Basics of computers
• MS Word, Excel, PowerPoint
• Internet and email usage
• Hotel management software introduction
• Online reservation systems basics

SECOND YEAR

1. Advanced Front Office Management

• Revenue management basics
• Night auditing
• VIP guest handling
• Foreign currency handling
• Reservation software systems
• Hospitality sales techniques

2. Advanced Housekeeping Management & Advanced Food Production

• Interior decoration
• Laundry operations management
• Budgeting and cost control
• Inventory management
• Pest control methods
• Eco-friendly housekeeping practices

• International cuisine
• Continental cooking
• Garde manger operations
• Advanced bakery and confectionery
• Quantity food production
• Menu costing and standard recipes
• Kitchen management and supervision

3. Advanced Food & Beverage Service

• Bar operations and management
• Alcoholic and non-alcoholic beverages
• Banquet and event service
• Buffet management
• Restaurant supervision
• Wine service and pairing basics

4. Hospitality Accounting

• Introduction to accounting
• Journal and ledger preparation
• Cash book and trial balance
• Cost control methods
• Budget preparation
• Financial statements basics

5. Hospitality Marketing

• Marketing principles
• Hotel sales promotion
• Customer relationship management
• Digital marketing in hospitality
• Advertising strategies
• Branding and public relations

6. Human Resource Management

• Recruitment and selection
• Staff training and development
• Employee motivation
• Leadership skills
• Team management
• Labor laws in hospitality industry

7. Tourism Management

• Introduction to tourism industry
• Types of tourism
• Travel agency operations
• Tour planning and itinerary preparation
• Tourism marketing
• Sustainable tourism concepts

8. Hospitality Law and Ethics

• Hotel laws and regulations
• Food safety laws
• Consumer protection laws
• Licensing procedures
• Professional ethics

9. Entrepreneurship Development

• Starting a hospitality business
• Small business management
• Business planning
• Budgeting and investment basics
• Risk management